Please contact our Customer Service by email at firstname.lastname@example.org with a
description of the problem and your order number. We may ask you for photos or
videos that demonstrate the problem. Our Customer Service will assist you with
warranty services. We will provide you with authorized return form for return
or exchange. Please note that we will refuse any unauthorized returns.
Customers are recommended to use shipping with tracking to ship products back
to us. We will not be responsible for any damaged, stolen or lost packages in
We will assume the costs for sending back the repaired/replaced products
to the customer located in the United States or Canada via USPS Priority Mail.
The customer is responsible for international shipping costs if we are sending
the products back to an address outside the United States.
This warranty may be void as a result of any of the following conditions:
– Customer cannot provide original receipt of purchase upon request
– Merchandise failure or damage as a result of usage outside of
recommended operating conditions
– Merchandise failure or damage caused by improper use of water or other
– Merchandise failure or damage due to usage with non-Vaptio components.
– Merchandise failure or damage caused by misuse, accident, abuse, contact
in liquids, fire or other external cause
– The product or parts have been modified in any way
– The glass, case or battery is damaged or worn
– The product is damaged in any way due to incorrect cleaning and
– The product is sold through an unauthorized reseller, including
unauthorized internet resellers.
This warranty does not cover personal items or consumable goods and
attachments, including but not limited to: user manuals, packaging,
accessories, atomizers, RBA, mouthpieces, cartridges, coil, lanyard and leather
We do not guarantee that our parts and products are compatible with those
of other manufacturers or suppliers.
We reserve the right of final decision in all warranty claims. We may
revise the content of this warranty at all times.